TY  - BOOK
AU  - Barlow,Janelle
AU  - Stewart,Paul
TI  - Branded customer service: the new competitive edge
SN  - 0070594015(pbk)
U1  - 658.812 22
PY  - 2004///
CY  - New Delhi
PB  - Tata McGraw-Hill Education
KW  - Customer services
KW  - Business names
KW  - Brand name products
N1  - Includes index; Bibliography: p. 243 - 245
ER  -