Barlow, Janelle,  1943 - <br/><br/>
Branded customer service :  the new competitive edge/ 
by Janelle Barlow, Paul Stewart 
 - New Delhi :  Tata McGraw-Hill Education,  c2004 
 - xii, 259 p.;  23 cm. 
<br/><br/> Includes index 
<br/><br/>Bibliography: p. 243 - 245 
<br/><br/><label>ISBN: </label>0070594015(pbk)  Rs.250.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Business names<br/>Brand name products
<br/><br/><label>Dewey Class. No.: </label>658.812