TY  - BOOK
AU  - Arussy,Lior
TI  - The experience;: how to wow your customers and create a passionate workplace
SN  - 1578203066
U1  - 658.812 22
PY  - 2002///
CY  - San Francisco, Calif.
PB  - CMP Books
KW  - Customer services
KW  - Management
KW  - Case studies
KW  - Call centre
ER  -