Arussy, Lior <br/><br/>
The experience; :  how to wow your customers and create a passionate workplace/ 
Lior Arussy 
 - San Francisco, Calif. :  CMP Books,  c2002 
 - 128p;  22cm 
<br/><br/><label>ISBN: </label>1578203066  $19.95 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Management--Case studies<br/>Call centre--Management
<br/><br/><label>Dewey Class. No.: </label>658.812