Durkin, Dianne M.  1947- <br/><br/>
The loyalty advantage :  essential steps to energize your company, your customers, your brand/ 
Dianne M. Durkin 
 - New York :  Amacom,  c2005 
 - ix, 229p.;  24 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0814408176  $24.95 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Employee motivation<br/>Employee loyalty<br/>Organizational commitment<br/>Interpersonal communication
<br/><br/><label>Dewey Class. No.: </label>658.314