Reichheld, Fred <br/><br/>
The ultimate question :  driving good profits and true growth/ 
Fred Reichheld 
 - Boston, Mass. :  Harvard Business School Press,  c2006 
 - xi, 211 p.;  24 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>1591397839  $ 24.95 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Customer satisfaction<br/>Customer loyalty<br/>Employee motivation<br/>Employee loyalty<br/>Leadership<br/>Success in business
<br/><br/><label>Dewey Class. No.: </label>658.1554