TY - BOOK AU - Kale,Vivek TI - A guide to implementing oracle siebel CRM 8.x SN - 9780070144583 (pbk) U1 - 658.05 22 PY - 2009/// CY - New Delhi PB - Tata McGraw-Hill Education KW - Business enterprises KW - Computer networks KW - Internet marketing KW - Internet advertising N1 - Includes bibliographical references and index ER -