TY - BOOK AU - Cross,Robert L. AU - Parker,Andrew TI - The hidden power of social networks: understanding how work really gets done in organizations SN - 1591392705 U1 - 658 22 PY - 2004/// CY - Boston PB - Harvard Business School Press KW - Business networks KW - Employees KW - Social networks N1 - Includes bibliographical references and index ER -