TY  - BOOK
AU  - Dana,Daniel
TI  - Conflict resolution: mediation tools for everyday worklife
SN  - 0070611645
U1  - 658.4053 22
PY  - 2006///
CY  - New Delhi
PB  - Tata McGraw-Hill Education
KW  - Conflict management
KW  - Mediation
KW  - Interpersonal conflict
N1  - Includes index
ER  -