TY  - BOOK
AU  - Seybold,Patricia B.
AU  - Kramer,Mitchell I.
AU  - Muneer,Muhamed
TI  - Capitalising on customers: an executive`s guide to CRM
SN  - 8125918744 (pbk)
U1  - 658.4 22
PY  - 2005///
CY  - New Delhi
PB  - Vikas Pub.
N1  - Executive management
ER  -