Seybold, Patricia B. <br/><br/>
Capitalising on customers :  an executive`s guide to CRM/ 
Patricia B. Seybold, Mitchell I. Kramer, Muhamed Muneer 
 - New Delhi :  Vikas Pub.,  2005 
 - x, 183 p. :  ill., map, ports.;  24 cm.  CD-ROM 
<br/><br/>Executive management 
<br/><br/><label>ISBN: </label>8125918744 (pbk)  Rs.250.00 
<br/><br/><label>Dewey Class. No.: </label>658.4