TY  - BOOK
AU  - Yang,Kai
TI  - Design for six sigma for service
SN  - 0071445552
U1  - 658.4013 22
PY  - 2005///
CY  - New York
PB  - McGraw-Hill
KW  - Quality control
KW  - Standards
KW  - Six sigma (Quality control standards)
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -