Yang, Kai <br/><br/>
Design for six sigma for service/ 
Kai Yang 
 - New York :  McGraw-Hill,  2005 
 - xii, 452 p. :  ill.;  24 cm. 
 - Six sigma operational methods .
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0071445552  $89.95 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality control--Standards<br/>Six sigma (Quality control standards)<br/>Total quality management
<br/><br/><label>Dewey Class. No.: </label>658.4013