TY  - BOOK
AU  - Summers,Donna C.S.
TI  - Quality management: creating and sustaining organizational effectiveness
SN  - 8120328213 (pbk.)
U1  - 658.4013 22
PY  - 2005///
CY  - New Delhi
PB  - Prentice-Hall
KW  - Total quality management
KW  - Quality management
KW  - Organizational effectiveness
N1  - Includes index; Bibliography : p. 392-400
ER  -