Summers, Donna C. S. <br/><br/>
Quality management :  creating and sustaining organizational effectiveness/ 
Donna C. S. Summers 
 - New Delhi :  Prentice-Hall,  2005 
 - xii, 409 p. :  ill.;  24 cm. 
<br/><br/> Includes index 
<br/><br/>Bibliography : p. 392-400 
<br/><br/><label>ISBN: </label>8120328213 (pbk.)  Rs.275.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management<br/>Quality management<br/>Organizational effectiveness
<br/><br/><label>Dewey Class. No.: </label>658.4013