TY  - BOOK
AU  - Crager,John
AU  - Hubert,Cindy
AU  - O'Kane,Mike
TI  - Balanced scorecard: A guide for your journey to best practice processes
SN  - 0070601321 (pbk.)
U1  - 658.4013 22
PY  - 2005///
CY  - New Delhi
PB  - Tata McGraw-Hill Education
KW  - Benchmarking ( Management )
KW  - Total quality management
N1  - Includes index
ER  -