Crager, John <br/><br/>
Balanced scorecard :  A guide for your journey to best practice processes/ 
John Crager ; with  Cindy Hubert, Mike O'Kane 
 - New Delhi :  Tata McGraw-Hill Education,  c2005 
 - x, 96 p. :  charts;  22 cm. 
 - APQC's passport to success series .
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>0070601321 (pbk.)  Rs. 150.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Benchmarking ( Management )<br/>Total quality management
<br/><br/><label>Dewey Class. No.: </label>658.4013