TY - BOOK AU - Snee,Ronald D. AU - Hoerl,Roger W. TI - Six sigma beyond the factory floor: deployment strategies for financial services, health care, and the rest of the real economy SN - 013143988X U1 - 658.4013 22 PY - 2005/// CY - Upper Saddle River, N. J. PB - Pearson Prentice Hall KW - Six Sigma (Quality control standard) KW - Quality control KW - Cost control KW - Organizational effectiveness KW - Health services administration N1 - Includes bibliographical references and index ER -