TY  - BOOK
AU  - Goel,Parveen S.
TI  - Six Sigma for transactions and service
SN  - 0071443304
U1  - 658.4013 22
PY  - 2005///
CY  - New York
PB  - Mc-Graw-Hill
KW  - Process control
KW  - Six Sigma (Quality control standard)
N1  - Includes index; References: p. 523-532
ER  -