Six Sigma for transactions and service/ 
Parveen S. Goel... [et al.] 
 - New York :  Mc-Graw-Hill,  c 2005 
 - xviii, 555 p.;  24 cm. 
<br/><br/> Includes index 
<br/><br/>References: p. 523-532 
<br/><br/><label>ISBN: </label>0071443304  $ 89.95 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Process control<br/>Six Sigma (Quality control standard)
<br/><br/><label>Dewey Class. No.: </label>658.4013