TY  - BOOK
AU  - Rampersad,Hubert K
AU  - Tuominen,Kari
TI  - Total performance scorecard: self assessment work book
SN  - 007061091(pbk)
U1  - 658.401 3 22
PY  - 2005///
CY  - New Delhi
PB  - Tata McGraw-Hill Education
KW  - Total quality management
KW  - Performance
KW  - measurement
KW  - Employee motivation
ER  -