TY  - BOOK
AU  - Nakkiran,S.
AU  - Franklin,D.John
TI  - Business process outsourcing (BPO): concept, current trends, management, future challenges
SN  - 8176295558
U1  - 338.7 22
PY  - 2008///
CY  - New Delhi
PB  - Deep and Deep Pub.
KW  - Contracting out
N1  - Includes bibliographical references and index
ER  -