TY  - BOOK
AU  - Patterson,Kerry
TI  - Crucial conversations: tools for talking when stakes are high 
SN  - 0070584796(pbk.)
U1  - 153.6 22
PY  - 2003///
CY  - New Delhi
PB  - Tata McGraw-Hill Education
KW  - Interpersonal relations
KW  - Interpersonal communication
N1  - Incl.index; Incl.bib.ref
ER  -