Crucial conversations :  tools for talking when stakes are high / 
by Kerry Patterson...[et al] 
 - New Delhi :  Tata McGraw-Hill Education,  2003 
 - xv, 240 p. :  ill.;  23 cm. 
<br/><br/> Incl.index. 
<br/><br/>Incl.bib.ref. 
<br/><br/><label>ISBN: </label>0070584796(pbk.)  Rs.250.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal relations<br/>Interpersonal communication
<br/><br/><label>Dewey Class. No.: </label>153.6