TY  - BOOK
AU  - Glynn,William J.(ed)
AU  - Barnes,James G.(Ed)
TI  - Understanding services management: integrating marketing, organisational behaviour, operations and human resource management
SN  - 8120329350
U1  - 600 22
PY  - 2006///
CY  - New Delhi
PB  - Prentice-Hall of India
N1  - Includes  index
ER  -