Understanding services management: integrating marketing, organisational behaviour, operations and human resource management/ 
edited by William J. Glynn and James G. Barnes. 
 - New Delhi :  Prentice-Hall of India,  2006. 
 - xxvi,483 P.;  2 cm. 
<br/><br/> Includes  index. 
<br/><br/><label>ISBN: </label>8120329350  Rs.325.00 
<br/><br/><label>Dewey Class. No.: </label>600