TY  - BOOK
AU  - Robinette,Scott
AU  - Brand,Calire
AU  - Lenz,Vicki
TI  - Emotion marketing: the hallmark way of winning customers for life
SN  - 0070596190
U1  - 000 22
PY  - 2004///
CY  - New Delhi
PB  - Tata McGraw-Hill Education
KW  - xxx
N1  - Includes bibliographical references and index
ER  -