TY  - BOOK
AU  - McNealy,Roderick M.
TI  - Making quality happen: a step by step to winning the quality revolution
SN  - 0412553104
U1  - 658.4013 
PY  - 1993///
CY  - London
PB  - Chapman and Hall
KW  - Total quality management
KW  - Quality control
N1  - Includes index
ER  -