TY  - BOOK
AU  - Schuler,Randall S.
AU  - Harris,Drew L.
TI  - Managing quality: the primer for middle managers
SN  - 0201563266
U1  - 658.562 
PY  - 1992///
CY  - Massachusetts
PB  - Addison-Wesley
KW  - Total quality management
KW  - Total quality control
N1  - Includes bibliographical references and index
ER  -