TY  - BOOK
AU  - Dinesh Chandra
TI  - Aha! so this is TQM!
SN  - 8185984069
U1  - 658.4013 
PY  - 1998///
CY  - Chennai
PB  - Productivity and Quality Pub.
KW  - Total quality management
KW  - Quality control
ER  -