TY - BOOK AU - Hutchins,Greg TI - Taking care of business: how to become more efficient and effective using ISO 9000 SN - 0939246589 U1 - 658.4013 PY - 1994/// CY - Essex PB - Imprint of Oliver Wight Pub. KW - ISO 9000 series standard KW - Total quality management N1 - Includes index ER -