TY  - BOOK
AU  - Field,S.W.
AU  - Swift,K.G.
TI  - Effecting a quality change: an engineering approach
SN  - 0340676515
U1  - 658.4013 
PY  - 1996///
CY  - London
PB  - Arnold
KW  - Total quality management
KW  - Systems engineering
N1  - Includes index; Bibliography: p. 125-128
ER  -