TY  - BOOK
AU  - Endres,Al
TI  - Implementing Juran's road map for quality leadership: Benchmarks and results
SN  - 471296198
U1  - 658.4013 
PY  - 2000///
CY  - New York
PB  - John Wiley
KW  - Total quality management
KW  - Total quality control
N1  - Includes index
ER  -