TY  - BOOK
AU  - Merrill,Peter
TI  - Do it right the second time: benchmarking best practices in the quality change process
SN  - 1563271753
U1  - 658.562 
PY  - 0000///Productivity Press,
PY  - 1997///
CY  - Orgon
KW  - Benchmarking (Management)
KW  - Total quality management
KW  - Leadership
KW  - Quality control
KW  - Costs
KW  - Process control
N1  - Includes index
ER  -