Merrill, Peter <br/><br/>
Do it right the second time:  benchmarking best practices in the quality change process/ 
Peter Merrill 
 - Orgon,  Productivity Press,  c1997 
 - 266 p.;  21 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>1563271753  $ 27.50 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Benchmarking (Management)<br/>Total quality management<br/>Leadership<br/>Quality control--Costs<br/>Process control
<br/><br/><label>Dewey Class. No.: </label>658.562