TY  - BOOK
AU  - Karlof,Bengt
AU  - Ostblom,Svante
AU  - Gilderson,Alan J.
TI  - Bench marking: a signpost to excellences in quality and productivity
SN  - 0471941808
U1  - 658.562 
PY  - 1993///
CY  - New York
PB  - John Wiley
KW  - Benchmarking (Management)
KW  - Total quality management
KW  - Quality control
KW  - Quality of products
N1  - Includes index; Bibliography: p. 188
ER  -