TY  - BOOK
AU  - Zink,Klaus J.
TI  - Total quality management as a holistic management concept: the European model for business excellence
SN  - 3540639586
U1  - 658.4014 
PY  - 1998///
CY  - Berlin
PB  - Springer Verlag
KW  - Total quality management
N1  - Includes index; Bibliography: p. 325-346
ER  -