Zink, Klaus J. <br/><br/>
Total quality management as a holistic management concept:  the European model for business excellence/ 
Klaus J. Zink 
 - Berlin:  Springer Verlag,  c1998 
 - ix, 355 p.:  ill.;  24 cm. 
<br/><br/> Includes index 
<br/><br/>Bibliography: p. 325-346 
<br/><br/><label>ISBN: </label>3540639586  DM 148.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management
<br/><br/><label>Dewey Class. No.: </label>658.4014