TY  - BOOK
AU  - Spenley,Paul
TI  - World class performance through total quality: a practical guide to implementation
SN  - 0412361205
U1  - 658.4013 
PY  - 1992///
CY  - London
PB  - Chapman and Hall
KW  - Organizational effectiveness
KW  - Measurement
KW  - Total quality control
N1  - Includes index
ER  -