Spenley, Paul <br/><br/>
World class performance through total quality:  a practical guide to implementation/ 
Paul Spenley 
 - London:  Chapman and Hall,  c1992 
 - xii, 171 p.:  ill.;  23 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>0412361205  £ 35.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Organizational effectiveness--Measurement<br/>Total quality control
<br/><br/><label>Dewey Class. No.: </label>658.4013