TY - BOOK AU - Weaver,Marcia TI - Basic, Skills training: a guide to preparing employees for quality improvement SN - 0527762970 U1 - 658.5620716 PY - 1996/// CY - New York PB - Quality resources KW - Total quality mangement KW - Study and teaching KW - Handbooks manuals, etc KW - Pioneer Electronics technology, Inc KW - Employees KW - Training of case studies KW - Toro company KW - training of KW - Case studies N1 - Includes index; At the head of the title: empowering employees through ER -