TY  - BOOK
AU  - Besterfield,Dak H.
TI  - Total quality management
SN  - 0130306517
U1  - 658.562 
PY  - 1995///
CY  - New Jersey
PB  - Prentice-Hall
KW  - Total quality management
KW  - Process control
KW  - Statistical methods
KW  - Reliability (Engineering)
N1  - Includes index; Bibliography: p. 439-440
ER  -