TY - BOOK AU - Finnigan,Jerome P. TI - The mangement guide to benchmarking: essential skills for the new competitive cooperative economy SN - 0787902799 U1 - 658.562 PY - 1996/// CY - California PB - Jossey-Bass Pub. KW - Benchmarking (Management) KW - Total quality management KW - Organizational learning N1 - Includes index; Bliographical reference: p. 219-224 ER -