TY  - BOOK
AU  - Bee,Frances
AU  - Bee,Roland
TI  - Customer care
SN  - 8173713154
U1  - 658.812 
PY  - 2000///
CY  - Hyderabad
PB  - University Press
KW  - Customer services
KW  - Customer relations
N1  - Includes bibliographical references and index
ER  -