Weinstein, Art. <br/><br/>
Designing and delivering superior customer value:  concepts, cases and applications/ 
Art Weinstein and William C. Johnson 
 - Boca Raton:  St. Lucie Press,  1999 
 - xi, 388 p.:  ill., charts, maps;  23 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>1574442406 (alk.paper)  Rs. 1595.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Management<br/>Consumer satisfaction<br/>Customer relations
<br/><br/><label>Dewey Class. No.: </label>658.812