Service quality:  new directions in theory and practice/ 
edited by Roland T. Rust and Richard L. Oliver 
 - London:  SAGE,  c1994 
 - ix, 289 p.;  22 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0803949197  $ 46.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Quality control<br/>Consumer satisfaction
<br/><br/><label>Dewey Class. No.: </label>658.812