TY  - BOOK
AU  - Peeru Mohamed,H.
AU  - Sagadevan,A.
TI  - Customer relationship management
SN  - 8125912053 (pbk)
U1  - 658.812 
PY  - 2002///
CY  - New Delhi
PB  - Vikas Pub. House
KW  - Customer relations
KW  - Management
KW  - Relationship marketing
KW  - Customer services
N1  - Includes index
ER  -