TY  - BOOK
AU  - Karr,Ron
AU  - Blohowiak,Don
TI  - The complete idiot's guide to great customer service
SN  - 8120314123
U1  - 658.812 
PY  - 1998///
CY  - New Delhi
PB  - Prentice-Hall of India
KW  - Customer services
N1  - Includes index; Glossary: p.307-312
ER  -