Karr, Ron <br/><br/>
The complete idiot's guide to great customer service/ 
Ron Karr and Don Blohowiak 
 - New Delhi:  Prentice-Hall of India,  1998 
 - xxvi, 326 p.  ill., charts;  24 cm. 
<br/><br/> Includes index  Glossary: p.307-312 
<br/><br/><label>ISBN: </label>8120314123  Rs. 150.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services
<br/><br/><label>Dewey Class. No.: </label>658.812