TY  - BOOK
AU  - Griffin,Jill
TI  - Customer loyalty: how to earn it, how to keep it
SN  - 002912977X
U1  - 658.812 
PY  - 1995///
CY  - New York
PB  - Lexington Books
KW  - Customer loyalty
KW  - Consumer satisfaction
KW  - Customer services
KW  - Customer relations
N1  - Includes bibliographical references and index
ER  -